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Benetton

Process optimization and total control over the orders handling in transit in Romania and related costs

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SERVICES - SUPP User Support

User Support

End users and partners of Arti Informatiche get support at the very moment they need it. They can always rely on trustworthy experts in order to obtain the best  solutions.

Our helpdesk is available 24/7; it allows the user to get all possible information regarding the progress of a certain scheduled job.

Through the OnLine support, end users and partners can easily access to any information about updates, new features and available documentation.

It has been adopted a new tool to record operational sequences in order to accelerate the identification of any anomalous situation or activity in which the end user can meet difficoulties. The rapid creation of a intervention request with the attached streaming of the problem context, enables the supporting team to identify the operator's needs faster and to provide a prompt and comprehensive response.

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