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SERVICES - SUPP User Support

User Support

End users and partners of Arti Informatiche must be able to get support at the very moment they need it and be able to rely on experts they can trust in order to get the most out of the various solutions.

Our helpdesk is available 24/7, allowing to draw on all possible information on the progress of a scheduled job.

Through the OnLine support, end users and partners can, quickly access any information about updates, new features, available documentation.

It 'was also introduced a new tool to record operational sequences in order to accelerate the identification of any abnormal situations or activities in which the end user is in difficulty. The rapid creation of a request to intervene with attached streaming of the context of the problem, enables the group support to identify the operator's needs faster, and then give a quicker and more exhaustive response.

ARTI INFORMATICHE s.r.l. | P.I. 01279780934