Case Study - Tourism

Vastravel srl

“.. an integrated system that allowed us to reduce our management costs, as well as improve service to our customers..." Ced Manager of Vastravel

VASTRAVEL srl is the leader among Italian tour operators who deal with Incoming.

With 30 years of experience in the tourism industry, a young international staff of over 70 people makes VASTRAVEL the Italian partner of reference.

The modern technology employed, the professionalism of the staff, the ability to monitor and assist customers at any time of the travel, can provide exceptional service with attention to detail and for this reason many customers rely on VASTRAVEL for all their needs in Italy.

THE NEEDS

• A system integrated information by the Administration to the Treasury, up to the commercial management of its Tour Operator
• Integrated management of purchase contracts with suppliers, primarily hotels, with the ability to automatically create the daily availability of rooms, together with the purchase prices of the same
• Automatic management of the days of release to determine the validity of the availability provided in the purchase contract
• Management of the mark-up, in absolute value or percentage, which determines the final sales price depending on the dates
• File management with verification of availability in real time and automatic sending of reservation confirmations to customers and booking requests to suppliers
• Allotment management to give the ability to guarantee availability to customers
• Automatic management of file acquisition from the information system of the major foreign tour operators
• B2b Website integrated with Ideale2005 with file management for customers and Allotment management for the suppliers
• Opportunity for hotels to manage and change their introductory page independently, within the B2b website
• Web Service available to customers/suppliers for the query/modification of the availability and inclusion of reservations directly from their software

THE SOLUTION

The strong orientation of Vastravel towards information system modernization has led to the creation of a migration project from the old AS400 platform to Ideale2005 of all administrative processes, along with the creation of a vertical integration in the sale/purchase/stock departments to cover the functional needs of one of the most important Italian Tour Operators.

• Ideale2005, an evolved ERP for business management in the areas of Administration, Treasury, Management Control..
• Vertical integration of Ideale2005 for handling Files, Allotment, Purchase contracts, Availability, management of Additional Services such as Transfer and Tours
• The introduction of a multilingual B2B  website for inputting on-line files with the visualization in real-time of the availability and price of the rooms along with additional available services
• Introduction of an on-line payment system when needed
• B2B website where the supplier can interact with the Allotment management intervening on the availability
• The introduction of Biz-Link to import the information flow from the systems management of major international clients automatically generating the files on Ideale2005 with the availability check
• Automatic sending of reservation confirmations to customers and reservation request to suppliers with verification of the status of receipt of the same

THE BENEFITS

• INTEGRATED SYSTEM:  The use of multiple technologies sharing the same database has allowed the company to concentrate its investments on the added value of the products, rather than hazardous, heavy and unproductive data replication activities.
• CUSTOMER SERVICE: Management Suite which can make available to customers, in real-time and 24/7, the information related to the availability, pricing and booking confirmation in a Web 2.0 environment.
• COST SAVING: The suppliers have access to a Web environment, B2B website and Leo Portal Web Service, to interact with Ideale2005 and notify Vastravel of any change in availability, as well as to be able to maintain their own introductory page on the Web site In the past, all these operations were performed manually with an increase in operating costs.